Novell approached
Sometimes Y and asked for a way to enliven their all-day “Continuous
Improvement Process” seminars. Sometimes Y came up with a ten
minute animated video. High on “Dilbert” inspired sarcasm,
but maintaining a degree of decorum (management would be watching),
the video showed how the CIP could be used to promote quality in any
setting - even a cartoon.
Kate
Keene, our heroine and newly appointed manager of the Bucketly hotel,
is reporting for duty. Little does she know what she’s in for.
Mz.
Kelmsley, the high queen and owner of the Bucketly, with her itty
bitty kitty, Schnookims.
Robert,
the concierge, takes considerable pride in standing above the unwashed
masses patronizing the Bucketly. Helping the bourgeoisie is a job
for the clerk, after all.
The
clerk, obviously unfamiliar with such socio-economic concepts, relaxes
and does his best to make himself feel at home.
“The
rooms are too cold!” It seems that clientele’s resentment
over their mistreatment is beginning to rise to the surface!
“The
rooms are too HOT!” These complaints are mild compared to what
comes next!
A
glimpse into the greatest tragedy ever to befall the Bucketly: attack
of the angry Shriners!
Mz.
Kelmsley gives an ultimatum to Kate: clean up the Bucketly, or else!
But at least she delivers it with a smile... shudder!
Kate
scrambles to pull together a team! But will it be enough to save
the Bucketly?
While
I can’t divulge all of Novell's quality secrets here, I thought
I’d brave the lawyers on this one.
Wally
takes careful note of the few complaints received to date...
While
Kate enlightens them on the finer points of the Continuous Improvement
Process.
After
a whirlwind of note pads, memos, and post-it notes, a flowchart
of quality is born, and the revolution can begin!
Thanks
to Kate’s introduction of the CIP, the staff can unite and
work as a team to efficiently solve their quality problems!
After
all that hard work, its time to celebrate! A slice of cake for all
— and you can eat it as well, thanks to Louie the Chef.
No,
this isn't Sockets the Clown
reclining in the buff. This is Sometimes Y’s animator, who
evidently worked more than his fingers to the bone!
The Cast and
Crew:
Kate Keene
Mz. Kelmsley
Leslie Stull
Irate British Guest
Louise the Chef
Robert the Concierge
The Shiftless Clerk
Mz. K’s Secretary
