Sometimes Y Productions try our best to create the right logo and design concepts for your company. Our refund policy is simple:
If, when you see the initial design concepts, you are not happy with them, you can tell us why you do not like the concepts, cancel the project and we will refund the any deposit MINUS a service and administrative fee of 25% of package fees towards the time and effort we have put into the project.
Refund does not apply to rush order fees or if you request for a redraw or revisions or final files.
If you select a concept and request changes or revisions, then no refunds will be given if you cancel the project at any stage after that.
You will only get a refund if you cancel the project at the initial concept phase.